CTO Telecom Summit Europe

Driving the Mobile Transformation

The telecom industry isn't just about phone calls anymore; it's about devices, content, download speeds and Internet connections. As the mobile transformation continues, CTOs and telecom technology leaders need to re-examine the bigger IT picture, creating the business processes and building the infrastructure needed to support increased mobile usage among its customers. The companies who can create a positive customer experience, provide uninterrupted service, and offer the newest devices will pull ahead of the competition and gain the customer loyalty needed to succeed well into the future.

The CTO Telecom Summit Europe is an opportunity for CTOs and technology executives to discuss how the mobile transformation is currently affecting the telecom industry, including how executives can position their companies to take advantage of current changes and trends. Agenda topics include:

  • Capitalize on the Cloud to Drive Organizational Growth
  • Billing and Customer Care for the Telecom Industry
  • Infrastructure Solutions for the Telecom Industry

Take advantage of this unique opportunity to network with peers, make new business contacts, attend interactive and in-depth education sessions, and learn about new technology solutions.

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Case Studies

AT&T Mobility Case Study With the help of NICE, AT&T Mobility was able to increase operational efficiencies, reduce service scheduling errors, reduce number of required agent headcount and overtime expenditure, and Unify the entire virtual contact center operation on shared data and definitions.

How Multinational Telecom Carrier Zain Optimized Costs While Expanding Rapidly Zain is a large multicountry mobile telecom carrier with operations spread across the Middle East and Africa. It has implemented an integrated RA program in partnership with Connectiva Systems. The success of this program has largely resulted from the dedicated focus of Zain's internal RA team and effective support from Connectiva.

Mainframe Tuning at Tesco: CPT Boosts Mainframe Performance to Handle the Christmas Peak TESCO, the world's third largest grocery retailer, used CPT to reduce its IT costs ahead of the Christmas peak by reducing its mainframe processing utilization and achieving ongoing cost savings through implementation of a sustainable performance management standard.

Greenfield Wireless Innovator Outsources Mission-Critical Functions to Amdocs for Rapid Success With Amdocs' help, Mobilicity was providing service in only five months and can activate a customer phone in only five minutes (compared to competitor's 40 minute timeframe). Amdocs provides flexible and fast change and customization on an ongiong basis, and the Amdocs systems have the flexibility to grow with expanding subscriber volume and product diversity.

Telefonica Telefonica Group is one of the world's leading telecommunications companies, operating in the Spanish- and Portuguese-speaking market. Telefonica Empresas was introduced to the X-Series security services platforms from Crossbeam Systems and implemented this service to secure their networks.

 
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